Frequently Asked Questions

  • Do invoice credits expire?

    No. Invoice credits never expire.

  • Can I import my Clients and expenses to Billbooks?

    Yes. You can import clients and expenses through CSV format.

  • Can I use different invoice and estimate templates?

    Most certainly. Billbooks has many theme based designer templates like Wimbledon, Facebook, Twitter and Barbie. We are also open for more creative suggestions from you.

  • Will I get more features if I buy more invoices?

    No. Billbooks does not have feature restrictions. You will only need to purchase invoice credits to send invoices.

  • Can I attach scope docs and terms docs to my invoices and estimates?

    Yeup! Billbooks supports doc, docx, pdf, xsl, xslx or zip formats as attachments.

  • I am so happy with Billbooks that I would like to spread the word to my friends. Does it offer a referral program?

    Yes it does! It's always a good karma to spread love. Refer Billbooks to your friends and you will earn flat 30% commissions on each sale.

  • Will I be able to access my account even if I run out of invoice credits?

    Yes, you can login and access your data at any point of time.

  • Can I configure my invoice and estimate columns?

    Sure you can. In fact Billbooks is the only invoicing application that allows you to configure columns for invoices and estimates. Go to Settings > Global Settings to experience this feature.

  • Can I cancel my account?

    Yes. You may cancel your account anytime. Go to Settings > Cancel Account. Once you cancel your account, all your data and balance invoice credits will be deleted. Invoice credits are non-refundable.

  • Will my recurring invoices work on their scheduled dates if my invoice credits run out?

    No. You will need invoice credits in your account for recurring invoices to be sent on time.

  • How will my customers pay me?

    At the moment Billbooks supports Paypal, Authorize.net, 2Checkout, Braintree and Stripe. You must have a merchant account with any one of these payment gateways and set your ID in Billbooks. Your customers will then have an option to "Make Payment" on invoices you send them.

  • Who do I contact for customer support?

    You can email us at support@billbooks.com and we will get back to you real fast (unless it's a weekend). Like and follow us on Facebook and Twitter to get application updates and new features.

  • Can I send white labeled invoices to my customers?

    Yes. To send white labeled invoices you will need to purchase some credits in your account.

  • I work with international clients and hence have to deal with multiple currencies and languages. Will Billbooks support that?

    Yes. Billbooks supports almost all currencies and is currently available in German, French, Spanish and Dutch as well.

  • Can I import data from my current invoicing application to Billbooks?

    Yes. At the moment you can import your clients, invoices, estimates and expenses from Zoho, Xero, Freshbooks & Blinksale. If you need help in importing from other applications, let us know and we'll be glad to assist.