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Real help from real people by email, included on every Billbooks plan, free trial included. Search the help centre, or send us a message and we will get you unstuck fast.

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Getting started Sending an invoice Payment setup Recurring invoices Account & billing

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Real help from real people, usually within a few hours on business days. Email us, browse the guides, or send a message on the right.

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Help centre

Step-by-step guides and answers to common questions.

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Send us a message

Tell us what you need and we will reply by email, usually within a few hours on business days.

    Popular help topics

    How to invoice as a freelancer
    A simple step-by-step guide, from blank to sent.
    What to put on an invoice
    The complete checklist so nothing is missed.
    How to get clients to pay on time
    Practical ways to shorten your payment cycle.
    How to write a payment reminder email
    Ready-to-use templates for chasing late invoices.
    Quote vs invoice vs receipt
    Which document to send, and when.
    Invoice payment terms
    How to choose them on purpose, not just Net 30.
    How and when to issue a credit note
    Correcting an invoice without cancelling it or raising a new one.
    Billable vs non-billable expenses
    Which costs you can pass to a client, and how to record them.
    How to reconcile your invoices
    Match payments to invoices and stop chasing what is already paid.
    Set up automatic payment reminders
    Let Billbooks do the chasing on a schedule you choose.
    Set up recurring expenses
    For the costs that repeat every month, entered once.
    Connect Billbooks to Xero, Zapier and the API
    Push invoices to your ledger, or wire Billbooks into the rest of your stack.
    Connect a payment gateway
    Give clients a one-tap way to pay from the invoice itself.
    Add a new client
    The fastest route from a new enquiry to their first invoice.
    Customise your invoice columns
    Show the columns your trade needs and hide the ones it does not.
    Bulk import your items
    Move a price list in at once instead of typing it twice.

    Support questions

    Is support really included on the free trial? +

    Yes. Email support is available on every plan, including the 30-day free trial.

    How fast will I hear back by email? +

    Usually within a few hours on business days. Complex questions may take a little longer, but you will always get a complete answer.

    Can you help me move my data into Billbooks? +

    Yes. Reach out and we will walk you through importing clients, items, and past invoices.

    Where do I manage my account and billing? +

    From Settings inside your account. If anything looks off, contact support and we will sort it.

    Free tools, no signup required

    A little kit of calculators and generators, on the house.

    Free Invoice Generator
    Create, preview, and download professional invoices online.
    Free Quote Generator
    Build and send polished quotes and estimates to win more work.
    Free Receipt Generator
    Generate clean payment receipts and download them as PDF.
    Invoice Due Date Calculator
    Enter your invoice date and terms to see the exact Net 30 due date.
    Late Fee Calculator
    Work out the late fee and total owed on an overdue invoice.
    Invoice Number Generator
    Generate a consistent sequence of invoice numbers and export as CSV.
    What Should I Charge?
    Find a fair hourly rate from real market wage data and your break-even.
    Profit Margin Calculator
    Work out margin, markup, and selling price on any product or job.
    Business Loan Calculator
    See your monthly payment, total interest, and amortization schedule.
    Email Signature Generator
    Design a clean, email-safe signature and copy it into your mail app.
    Freelance Budget Calculator
    Plan for taxes, savings, and slow months so your income lasts.

    Still stuck? We are one message away

    Priority email support on every plan, free trial included.

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